Position Title: Customer Service Engineer
Position Location: Sparks, NV (Reno)
Position Reports to: Vice President, Services
Salary: $45K to $60K annually, DOE
Position hours: Full-time
Company Overview
Spot Devices Internet-enabled in-road lighting and traffic control systems combine the latest LED, solar, wireless and materials technologies to help countless pedestrians, motorists and transit passengers arrive safely every day.
A vibrant company in its fourth year of operations, Spot Devices retains the culture, pace and upside potential of a start-up. Unlike many start-ups, Spot Devices is funded by patient investors with a commitment to its long-term success.
As an employee of Spot Devices you will be joining a dynamic team. Each day you will make immediate contributions to the progress of the business and take strides toward personal growth and career advancement – while enjoying the satisfaction of developing products that save lives.
Primary responsibilities
The Customer Service Engineer position is a non-selling technical customer service management role that supports sales and promotes post-sales customer satisfaction. The role includes the following responsibilities:
• Become the technical expert for multiple products
• Test, troubleshoot and repair electrical and mechanical systems in field
• Develop and maintain installation and trouble-shooting documentation
• Guide customers in the installation process and in problem resolution
• Manage exception processes (design & build work) for semi-custom applications
• Guide sales in the formation of product packages and quotations for complex systems
• Manage trouble ticket tracking system
• Up to 25% travel for field service
Skills/Qualifications
• Four year technical degree or equivalent training; mechanical or electrical engineering degree a plus
• Experience supporting technical products
• Familiarity with basic electronic test equipment and assembly tools
• The ability to communicate concise technical detail using written and verbal communications
• Demonstrated success at initiating and completing projects with minimal or no supervision
• The organizational and social capacity to manage contractors
• The listening skills, patience and social skills required to provide exceptional customer support
• Proficiency with MS Word, Excel and the Internet
• Experience with solar, battery, LED and/or wireless technologies a plus
• Familiarity with mechanical and electrical fabrication and assembly methods for prototype construction a plus
Benefits
• Competitive salary
• Company stock options
• Outstanding health care and dental plans
• A highly challenging and rewarding environment with a very high degree of autonomy
- Location: Reno, NV
- Compensation: $45K to $60K, DOE
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.