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Location: San Francisco / SOMA Our Company ServePath is a leading Internet services company founded (in 2001), funded and operated by industry veterans who have proven they know how to operate profitable and successful Internet infrastructure companies. We are a leading managed server provider, delivering custom solutions and managed services to businesses that need powerful Internet hosting platforms. Thousands of companies worldwide look to ServePath for its reliability, customization, and speed. We are currently developing some of the most innovative technologies in our space. Most recently we rolled out an On Demand Virtualized Hosting environment called GoGrid. GoGrid is the world's first multi-server control panel that enables you to deploy and manage on demand server hosting from a standard web browser. We also operate a state-of-the-art 20,000 square foot facility located at 360 Spear and Harrison with offices directly across the street at 345 Spear. This location has good parking and the best public transportation facilities in the Bay Area including BART, Cal Train, the Express Bus terminal, car pool drop-offs, etc, not to mention being able to catch the occasional game at AT&T Park and our scenic views. Position Description Oversee and manage the day-to-day operations of Service Teams which provide personalized support in ‘customer centric’ teams to our client base. The role will also be accountable for the customer experience throughout the company. The manager is responsible the success of Service Teams through establishing clear metrics for success, incentives and measurements. The ideal candidate will proactively look for ways to improve the customer experience with daily management of Service Teams - promoting synergy between functional departments to resolve issues in the most efficient and timely manner. Management of the Service Teams will include a healthy ‘competitive’ element between the teams by charting critical KPI’s, revenue growth and customer satisfaction. The candidate will also manage the Customer Service and Frontline teams; both tightly integrated with the Service Team delivery model. New policies and procedures should be created to achieve operational efficiencies while providing leadership and vision for the teams. The ideal candidate will have an emphasis on customer satisfaction coupled with proven leadership abilities to provide career development for the staff. A results focused leader with effective recruitment, selection, training, development, performance management and recognition methods. Excellent communication skills with effective reporting across the company hierarchy, creativity, problem solving skills, drive and the ability to motivate employees are key indicators of success. Job Duties • Manage daily activities of Service Teams with team leads as direct reportsQualifications This is a tough job that gives unbeatable experience but we require talented people with a strong work ethic and the following qualifications: Required • Bachelors degree in an IT related field or equivalent experienceBenefits We offer a comprehensive benefits package including medical, dental, vision, basic life/AD&D, alternative medicine program, Health and Dependent Care Flexible Spending Accounts and Employee Assistance Program. ServePath also offers a 401(k) plan with company matching, 90% subsidized gym membership at the Crunch Fitness downstairs from our office, commuter benefits, employee referral bonuses & recognition programs, auto and pet insurance, game room, Friday lunches, free sodas and fruit, 2 weeks vacation and floating holidays. Click here to apply. |