- Troubleshoot client problems related to desktop/server software/hardware, network connectivity, e-mail, security, backups, etc.
Required skills and experience:
- Proficiency in PC troubleshooting OS/hardware
- Proficiency in Windows Server domain networks 2000, 2003 and 2008
- Proficiency in Exchange Server 2000, 2003 and 2007
- Experience with VPN implementations, backup technologies, redundant systems, wireless implementations/security, server-based global anti-virus systems, routers, and general networking.
- A working knowledge in some of the following is required: Linux, BSD, and UNIX distributors, Sendmail and Postflix mail servers, Cisco routers and PIX firewall devices, and Mac OS/hardware.
- The following certifications would be preferable: A +, Network +, Microsoft Systems Engineer, Cisco, and any UNIX, Linux or BSD certifications.
Other requirements:
- Must have 2 or more years experience working in Information Technology in a corporate environment.
- Must have valid California driver’s license and own or have access to a dependable vehicle for work-related travel.
- Must have/provide their own equipment necessary for the position (adequate laptop, mobile phone w/SMS texting, and access to high speed internet access)
- Must be able to work unsupervised yet recognize limits of own knowledge and ask for help when necessary.
- Must treat customers with tact and grace through stressful situations, and resolve problems with a focus on the total IT needs of the customer, not just the immediate problem at hand.
- Must have good report writing skills.
Qualifications:
We are looking for an organized, self-motivated individual who is able to provide technical expertise and communicate effectively. The successful candidate must have proven technical skills, superior written and verbal communication skills, and the utmost attention to accuracy and detail. This is a full time position with benefits.
Requirements:
• Red Hat Certified Engineer (RHCE), Red Hat Certified Datacenter Specialist (RHCDS), or equivalent.
• Excellent level of Linux proficiency.
• Ability to manage multiple tasks and projects.
• Demonstrated computer networking expertise.
• Ability to work independently under tight deadlines.
General overview:
• Position includes:
o Performing shell and command line essentials for Red Hat Enterprise Linux systems.
o Work with security team to ensure maximum protection for our data and systems.
o Management of Linux servers across multiple data centers.
o Responsible for maintaining network infrastructure including firewalls, switches, and other gear.
o Monitoring overall system health and proactively addressing potential problems and applying updates.
o Working directly with carriers and service providers to set up new circuits and facilities.
o Working with programming and design teams to develop and implement systems upgrades and new programs.
o Performing testing/verification of new systems and upgrades.
We offer competitive compensation packages including:
Health and Dental Insurance
Vacation and Sick Leave
401 K Plan
If you are interested in joining our fast paced, motivated team please send a detailed resume including specific job accountabilities and systems implemented.
Responsibilities are subject to current goals and objectives of the
company, but in general will include:
*Desktop Support. Troubleshoot and repair problems with company-wide
workstation computers. Responsible for preventative and timely
maintenance of hardware and software. Build new workstations
including all necessary peripheral hardware. Maintain accurate
inventory and records of hardware and software assignments. Respond
to requests for assistance regarding workstation machines, systems,
and software.
*User Support. Work with users to assign and maintain access
permissions, and identify and resolve all problems associated with
information technology systems. Escalate more complex issues to
more senior team members or to remote support teams, and work with
them through to final resolution of the issue.
*Most work follows already established policies and procedures.
Work that is not prescribed is generally escalated to the next
level.
*Support other Information Technology personnel and projects when
required.
*Additional responsibilities may be assigned or acquired as deemed
necessary by management.
Knowledge and Experience Required:
*Detailed knowledge of basic computer concepts, PC hardware and
software troubleshooting, and Dell workstation (desktop/laptop)
hardware.
*Experience supporting Windows XP Professional and Server operating
systems in a managed desktop environment.
*Experience supporting Macintosh OS X (10.4 & upwards) desirable.
*Basic working knowledge of Linux/UNIX systems (Red Hat preferable)
at a user level.
*Solid knowledge of networks including Ethernet, TCP/IP, and Windows
Server networking.
*Basic understanding of VoIP telephony and voice/data cabling.
*Microsoft MCSA/MCSE desirable.
*Additional vendor administrator level certifications preferred,
especially Apple ACMT/ACSP and Cisco CCNA.
*BS Degree in computer science or combination of education and
relevant experience.
*1-3 years relevant work experience.
Skills and Abilities Required:
*Self motivated with the ability to work independently with minimal
supervision.
*Ability to maintain Customer Focus, stay motivated and be
proactive.
*Insist on the highest standards from self and others.
*Good verbal and written communication skills.
*Good attention to detail and organizational skills.
Most of the courses focus on Microsoft Windows Server technology, mostly geared towards MCSE certification. There are a small handful of courses that focus on Cisco and wireless technology and are geared towards the CCNA and CWNA certifications.
You will work with the Director of Course Development, who will provide detailed instructions and assignments, and who will monitor your progress and provide support as needed.
You must meet ALL of the following requirements to apply:
- Have at least 2 years of computer networking experience.
- Have expertise in Microsoft Windows Server operating systems, Cisco routers and networking devices, and wireless network installations.
- Preferably be MCSE, MCSA, CCNA, and/or CWNA certified.
- Have excellent, proven, writing skills, preferably in a professional setting.
- Work quickly and efficiently, balancing speed and quality.
This is a work-from home position. You will be required to come in to our offices in Santa Cruz at least once for training and orientation.
The job is a contract position. We will pay on a per-course basis. Our schdule for this project is very tight, and we have a full Associate's degree of courses that must be developed over the next few months.